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Europe’s senior citizens are growing steadily and are predicted to comprise 28% of Europe’s population by 2020. However, senior citizens do not normally share the same level of connectivity to the Internet as younger generations. And while government agencies are increasingly providing their services through digital platforms, this risks excluding senior citizens from the design and use of such services.


Mobile Age provides the basis for the development of mobile-based open government services focused on senior citizens. A co-creation methodological approach is applied that allows for a substantive participation of senior citizens.

Goals are:

  • Exploration and implementation of innovative ways to support senior citizens to access and use public services through personal mobile technologies that are based on open government data;
  • Development and deployment of co-creation methodologies for intensive and effective engagement of senior citizens;
  • Development of a practical understanding of accessibility, mobility, and usability of digital services from a senior citizen’s point of view;
  • Compilation of a Best Practice Guide for co-creation of open public services together with seniors;
  • Development of a framework for impact assessment and evaluation for co-creation approaches in the field of open public services for older persons.

The project is implemented in four pilot sites, which already involve senior citizens in the development of public information services: South Lakeland (UK); Bremen (Germany); Region of Central Macedonia (Greece); and Zaragoza (Spain). Use cases of relevance for senior citizens include: social inclusion, extending independent living, a safe and accessible city for seniors, and personal health information.

Project Partners

  • Lancaster University, United Kingdom (project leader)
  • Tingtun AS, Norway
  • Age Platform Europe AISBL, Belgium
  • Evangelische Stiftung Volmarstein / Forschungsinstitut Technologie und Behinderung (FTB), Germany
  • Government To You AISBL, Belgium
  • Institut für Informationsmanagement Bremen GmbH (ifib), Germany
  • Aristotelio Panepistimio Thessalonikis, Greece
  • Universidad Politecnica de Madrid, Spain
  • Ayuntamiento de Zaragoza, Spain
  • Region of Central Macedonia, Greece


2/2016 - 1/2019


This project has received funding from the European Union's Horizon 2020 research and innovation programs under grant agreement No 693319.


email: info@mobile-age.eu